FAQ

Where do you ship?

At Eastern Roots Collective, we proudly ship globally. We cover all parts of the world, ensuring that our products reach you no matter where you are located. Whether you're in North America, Europe, Asia, Australia, or any other continent, we strive to deliver our sustainably made products to your doorstep with care and efficiency.

What is the estimated shipping time?

The estimated shipping time varies depending on several factors including your order quantity, whether it is custom or predesigned, the volume of orders at the time, and your distance from our base in Mississauga, Ontario. Generally, we strive to ensure each order is meticulously crafted to maintain our high-quality standards.

  • For most areas, you can expect your order to arrive within 7-8 days from the date of purchase.

  • However, some orders may take longer, typically between 10-15 days, due to the custom nature of our products and our commitment to quality assurance.

If you have any specific questions about shipping times or your order, please feel free to reach out to us via email or direct message on our social media platforms. We're here to assist you every step of the way.

Exchange and Returns Policy

We want you to love your Eastern Roots Collective pieces! If you're not completely satisfied with your order, we accept returns and exchanges within 30 days of delivery.

  • Items must be unwashed, and in their original condition to qualify for a return or exchange.

  • Refunds will be issued to the original payment method once the return is processed.

If you have any questions or need to initiate a return or exchange, please contact us

  • Double-Check Details: Please confirm your size, color, and design before completing your purchase.

  • Need Help? If you have any questions or concerns about sizing or design, don't hesitate to reach out to our customer service team. We're here to help and can offer guidance to make sure you get exactly what you want.

Contact Us: For assistance, email us at easternrootscollective@gmail.com or use the contact form.